Shipping policy

Please note that we need 1 to 3 working days on average to process your order before dispatching it. Rest assured that we will do everything in our power to get your order to you as quickly as possible! Once your order has been dispatched, depending on your country or region, the estimated delivery time is 7 to 10 working days. Please allow for public holidays which may affect delivery times.

At PETSCE, we celebrate the act of discovery. We work with small vendors around the world to share their products. Some of our products are shipped directly from our overseas vendors. Due to the nature of the shipping business, delays are often unavoidable. All our shipping times are therefore indicative and specific delivery dates are not guaranteed.

For pre-ordered or out-of-stock items

If your order contains a pre-order or out-of-stock item, we will dispatch available items immediately and pre-order or out-of-stock items as soon as they become available. So if you've ordered several items at once and only receive part of your order, don't worry, you'll receive the other items shortly afterwards.

Tracking your order

You will receive a confirmation email and/or text message, if you have provided a mobile phone number, containing a tracking ID and a link to follow the progress of your parcel. To track your parcel, you can consult the link provided in your tracking email. If you are unsure of your tracking number, please refer to your e-mail. Please allow 2-4 working days for the tracking information to appear.

Incorrect address disclaimer

It is the buyer's responsibility to ensure that the delivery address provided is correct. We do our best to speed up processing and dispatch times, but there is always a small window to correct an incorrect delivery address.
Please contact us immediately at info@petsce.com if you believe you have provided an incorrect delivery address.

Returns

Please refer to our returns policy for more information on how to return your order.

Lost or stolen package

Petsce is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered to your address and you have not received it, please report this to your respective carrier using the contact information provided on our tracking page. If you have any further questions about how to proceed, please contact our Customer Support team at info@petsce.com